Repeat prescriptions can be accepted in the following ways below:
- By completing the repeat prescription request in the practice.
- via Patient Access (Online) Easiest - If you are not registered, Please come to the surgery with a photographic ID and proof of address.
- via sending a email to: firstname.lastname@example.org clearly stating the medications (repeat) required
- All repeat prescription requests should be made in writing using the computer- generated list supplied or the white request slip provided. Requests for repeat prescriptions cannot be taken by telephone. (We are happy to accept prescription requests by fax.) Exception: Telephone requests for elderly and housebound patients may be made by arrangement with some local chemists.
- Repeat prescriptions normally take 48 hours (two working days) to process from the time we receive the request.
- Prescription cycle is normally 56 days.
- Lost/Stolen Prescriptions: Every time a patient reports lost or stolen items, a written statement has to be obtained from the patient and forwarded to the duty doctor for their decision to re-issue (the receptionist may not promise an automatic re-issue).
- A register of lost or re-issued prescriptions should be kept at the reception and this will be inspected at three monthly intervals by the prescribing lead.
- All new patients must see a doctor with an authorised list of their medication or previous medication containers. The prescription may be verified by contacting the previous doctor who was responsible for such prescribing.
- All patients will be informed about the repeat prescription system and should be familiar with the procedures in place.
- Repeat prescriptions should be requested at least two working days in advance. Urgent prescriptions are issued at the discretion of the doctors.
- If prescriptions are delayed, the patient will be given an explanation.
- Patients are advised to take their repeat prescription slip with them when they go to hospital as either in-patients or out-patients so that the information is available for hospital staff. Correspondingly, they are requested to bring a similar note or details as soon as possible to the surgery. If possible, they should bring all their medicines as well.
- Hospital prescriptions are dispensed by the hospital pharmacy and not the GP/local chemist. Some local chemists can arrange prescriptions for housebound patients or patients who have problems getting to the surgery.